Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

93%
89%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Wilton Surgery Center is by far the best ASC I have ever had a procedure done. The staff and physicians are top notch, the facility is clean and efficient. A+ experience~!"

"As a practicing professional in the health care field I found my experience outstanding. From the moment I walked into the waiting area. Staff were knowledgeable, friendly and professional. They made me feel comfortable and relaxed. Great job everyone!"

"I thought that the nurses and doctors were great in the days leading up to my procedure, as well as directly beforehand. They were very helpful in letting me know exactly what steps I needed to take to be ready, as well as what I needed to do to stay calm. I am someone who gets nervous about these types of procedures very easily, and they were there to calm my nerves a lot. I am very thankful for them!"



"My overall experience was excellent. I could not have been more pleased with all the personnel I was in contact with both times. I have already recommended you."

"I am favorably impressed with the surgical center including all aspects of the physical site and especially with the outstanding staff both administrative and medical."

"The nurses and doctors were awesome. Care is top notch!"

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.